Our Policies

Check-in time

Check-in begins at 4 p.m.

Check-out time

  • The check-out time is 12 p.m.
  • An additional fee of $25 will be billed for delayed check-out, as late as 3 p.m.
  • You will be billed an additional night if you check out after 3 p.m.
Cancellation policy

If you must cancel or shorten your stay, inform the hotel before noon on the date of your reservation and you will not be billed. If you do not notify the hotel before the noon deadline, you will be billed for one night.


Complete a complaint form at the front desk or simply write your comments on a sheet of paper. Include your contact information, a description of the problem and, in so far as possible, the reason it occurred. You can also send us your comments by email to the following address: contact@hotelfrancis.qc.ca.

Your comments are very important to us, as they help us continually improve the services we provide. Please note that Hôtel Le Francis will send a prompt written response for each complaint, stating how the complaint has been dealt with.